What are the hazards?

The spread of Covid-19 Coronavirus

Who might be harmed

  • Staff

  • Visitors to our premises Cleaners

  • Contractors

  • Drivers

  • Vulnerable groups – Elderly, Pregnant workers, those with existing underlying health conditions Anyone else who physically comes in contact with you in relation to your business


Controls Required

Hand Washing

  • Hand washing stations supplied with single-use paper towels and antibacterial soap

  • Guide provided in training folder for hand washing

  • Hand moisturiser provided for staff to reduce harm to skin


Hand Washing Additional Controls

  • Regular reminders from management and teammates for handwashing. 

  • Hand sanitisers in prominent positions throughout the restaurant


  • Frequently cleaning and disinfecting objects and surfaces that are touched regularly:

    • Push panels and door handles

    • All guests’ furniture, including outdoor furniture

    • Single-use cloths and gloves used to deep cleaning facilities and bins

    • Regular alarms set to remind staff to clean common areas throughout service

    • Checklists to keep duties on record

Cleaning Additional Controls

  • Managers are to ensure that the necessary procedures are being adhered to and must carry out rigorous checks.

  • Retraining our staff to hold each other accountable for their duties


Social Distancing

  • Reduced restaurant capacity by 20%

  • Reducing the number of persons in any work area to comply with the 1 metre-plus guidance

  • Taking steps to review work schedules including start & finish times/shift patterns. Reduce hours when possible to avoid prolonged exposure.

  • Staff will be working side-to-side rather than face-to-face when possible

  • Smoking breaks will be one staff member at one time


Social Distancing Additional Controls

  • Staff to be reminded on a daily basis of the importance of social distancing, on and off site

  • Management checks are to take place to ensure this all policies are adhered to

Wearing of Gloves

  • Gloves will be provided for all staff but mandatory for staff members who prepare food and drink

  • In lieu of gloves, chefs will be using tongs that will be rotated and cleaned frequently throughout service

  • Staff will be instructed on how to remove gloves carefully to reduce contamination and how to dispose of them safely.


Wearing of Gloves Additional Controls

  • Staff to be reminded that wearing of gloves is not a substitute for good hand washing.

Personal Protective Equipment

  • All customer-facing staff will be wearing a mask when within a 1 metre distance from guests. For example: when hot stones are being handed out at the tables, or bussing of plates and glassware. 


Table Service

  • Cutlery and plates will only be provided once guests have been seated

  • Laminated and wipeable menus will be provided. Our menus will be sanitised after every use.

  • Salt and pepper sachets will be provided upon request

  • Ramekins of sauce/oils/vinegars will be provided upon request

  • Dinner linens will be provided and stored away safely for cleaners to pick up weekly

  • Servers and Managers will be masked when they are less than a 1 metre distance from guests


Table Service Additional Controls

  • Guides of new steps of service is provided in training manual

  • Retraining will be provided one week before service starts, however, a commitment will be made retrain as much as our staff needs to keep everyone safe.


Mugshot Photo Wall

  • Our iconic Mugshot Photo Wall will put on hold for the time being to adhere to the 1 metre-plus guideline

Symptoms of Covid-19

  • If anyone becomes unwell with a new continuous cough or a high temperature in the workplace, they will be sent home and advised to follow the stay at home guidance. Communication lines will be kept open to further investigate the incident.

  • If advised that a member of staff or guest has developed Covid-19 and were recently attending our restaurant, the management team will use our reservation system to track and trace the guests involved.


Symptoms of Covid-19 Additional Controls

  • Cross training has been provided for certain members of staff for contingencies for shift coverage.

  • Temperature checks will be logged at the start of every shift

Mental Health and Concerns

  • Open non-judgemental communications for concerns, mental health, stress, anxiety, and fear are prevalent during this time to maintain our restaurant’s spirit. 

  • All staff are retrained on changes and will be able to answer concerns and questions asked by our guests

Opening Times


18 St Nicholas Street


United Kingdom


01179 544 944


Current opening hours for takeaway delivery and collection only.

Thursday, Friday, Saturday

16:30 - 21:00

Mugshot Restaurants Ltd 2019