Frequently Asked Questions

There is no road access to St. Nicholas Street.

If you are coming from further afield and need to drive the nearest place to park is at The Galleries (which also includes parking for blue badge holders).

The Galleries car park opening hours:

Monday – Saturday
First entry: 6.30am
Last entry: 10pm
Last exit: 11pm

Sunday
First entry: 8.00am
Last entry: 5pm
Last exit: 6pm

If you want more ideas for parking, here are some other options:

  • NCP Car Park – Nelson Street

  • College Street Car Park

  • The Grove Car Park

  • Welsh Back 

  • Tables of 5:
    • Available anytime, any day of the week.
  • Tables of 6:
    • Available anytime from Monday to Thursday.
    • On Friday, Saturday, and Sunday, only available for lunch or at 5:00 pm.
  • Tables of 7 & 8:
    • Available anytime from Monday to Thursday.
    • On Friday and Saturday, available for lunch or at 5:00 pm.
    • On Sunday, available for lunch only (by 1:00 pm latest).
  • Tables of 9 or More:
    • Monday to Saturday: Available only for lunch bookings, with the latest booking at 1:00 pm.
    • Sunday: Available until 4:00 pm.

If you would like to book a large table please email the booking office and we will get back to you as soon as possible. bookings@mugshotrestaurants.com

Important Notes:

Pre-orders are always needed for tables larger than 7.
For larger bookings on Monday and Tuesday during lunch, the venue is closed, so it would require a special arrangement or venue hire. We don’t usually allow private hire at Mugshot however if you are interested please send an email to: events@roundtheclockandco.com 

At Mugshot, we welcome families and are pleased to offer high chairs as well as a few tables with space to accommodate a pram or buggy. To ensure you are seated at the most suitable table, please let us know your needs in advance.

Children are welcome to dine with us, and we offer kid-friendly options such as a minute steak or a Margherita pizza. While we are happy for children to enjoy the hot stone experience, it is crucial that they do so under the strict supervision of an adult. It is the responsibility of the accompanying adult to ensure that children do not touch the hot stones and remain seated at all times to prevent accidents. For their safety and the safety of our staff, we kindly ask that children do not run around the restaurant.

Your cooperation is greatly appreciated in helping us maintain a safe and enjoyable environment for all our guests.

All of our Irish steaks are certified Halal. However, we also offer non-Halal options, so there is a possibility of cross-contamination. Please keep this in mind when making your reservation, and be sure to mention it in your booking comments or inform a member of our staff.

The charge you may have received is a no-show fee. As mentioned during the booking process, card details are required to secure your reservation, and a £20 per-person fee applies if you cancel within 24 hours of your booking or do not show up. We allow a 15-minute grace period on Fridays and Saturdays for no-shows, after which the reservation is cancelled, and the fee is applied.

If you believe this charge was made in error, please let us know, and we will be happy to review your case.

We’re famous for our hot stone dining because it combines exceptional quality meat with a memorable and engaging experience.

Our staff is fully trained to guide you through the process, ensuring that you feel comfortable and enjoy every moment. Before your meal reaches your table, we sear the meat on our grill, bringing it up to temperature and cooking it to a perfect rare steak. All the hard work is done for you— all you need to do is finish it off to your preferred level of doneness.

If you’d prefer not to handle the cooking yourself, just let us know, and we’ll take care of it for you!

Wagyu is available at Mugshot on a limited basis. To stay informed about our next offering, we encourage you to sign up for our mailing list by completing the form at the bottom of our website.

When Wagyu is available, you will be notified and can make a reservation. We will provide details on the available cuts, weights, and prices as soon as they are confirmed. Please note that reservations are on a first-come, first-served basis. Once you select your preferred cut, we will require a deposit of half the payment to secure your booking, which will be deducted from your final bill.

While we do not offer complimentary birthday items, we are pleased to assist with special requests. Through our booking team, you can arrange for personalised touches such as banners, balloons, flowers, cakes, and more. Please let us know your preferences in advance, and we will do our best to accommodate your needs. 

Please send an email over to bookings@mugshotrestaurants.com to organise this. 

Mugshot Restaurant is part of Round the Clock & Co, a family-run, Bristol-based hospitality group. As a small independent business, we operate several venues on St. Nicholas Street, including Asian BBQ Bristol, The Library, and The Archive. With exciting new ventures like Mary Le Port Hotel and a Mugshot in Cardiff on the horizon, we’re still learning and have a small team steering the ship. We value your feedback, so if you encounter anything we can improve upon, please let us know!

More information about Round The Clock & Co. 

At Mugshot, we aim to maintain a smart and comfortable atmosphere. While we don’t enforce a strict dress code, we do ask that guests avoid wearing costumes or bringing hen/stag party apparel into the restaurant.

Yes, you do need to book a table at The Library separately, even if you have a reservation at Mugshot. The Library is a different venue with its own booking system. To reserve a table, please visit The Library’s website. While we try to give priority to Mugshot diners, this does not guarantee a table at The Library.

Cant find what you are looking for?

Fill out the form below and a member of our team will get back to you as soon as possible. 

Join the Mugshot mailing list

Mugshot

Please read disclaimer below booking form.

Please make sure you have a confirmation email for your booking.

DISCLAIMER:

Mugshot is a hot stone restaurant, and cooking your steak at the table may produce some smoke. Ventilation is provided, but the smell of food may linger on your clothing. Please consider this when booking, as we are not responsible for any damage to clothing or belongings.

Card details are required to confirm bookings. This is not a deposit but is used to secure your table. A £20 per-person no-show fee applies if you cancel within 24 hours or fail to show up.

We allow a 15-minute grace period on Fridays and Saturdays before cancelling your reservation and charging the card used to book.

For tables of 6 or more, our 12.5% service charge is mandatory.

Please make sure you have a confirmation email for your booking.

WAGYU NOW IN STOCK

THESE CUTS ARE ONLY AVAILABLE FROM THE 23RD – 25TH AUGUST. 

THESE CUTS ARE ONLY AVAILABLE FROM THE 23RD – 25TH AUGUST. 

CLICK HERE TO BOOK FOR MUGSHOT RESTAURANT AS NORMAL.

If you would like to join us for wagyu and PRE-ORDER a cut please book for the 23rd-25th and mention this in your booking comments, we can see the time and date you booked in and will contact you in that order as soon as we have the weights and prices available. 

AVAILABLE ON A FIRST COME FIRST SERVED BASIS.

If you would like to PRE-ORDER a cut please mention this in your booking comments, we can see the time and date you booked in and will contact you in that order as soon as we have the weights and prices available. 

PLEASE NOTE: that booking through this portal does not guarantee you a wagyu cut once sold out.

THESE CUTS ARE ONLY AVAILABLE FROM THE 23RD – 25TH AUGUST. 

CLICK HERE TO BOOK FOR MUGSHOT RESTAURANT AS NORMAL.